Return Refund Policy

Thank you for choosing Donnye Bernice LLC (“we”, “us”, “our”) for your handcrafted jewelry and artisanal goods, located at 6420 s 10th st apt1209 Tacoma WA 98465 and operating at https://donnyebernicellc.com/. This Return & Refund Policy outlines clear, fair terms for returns, refunds, and exchanges of our handcrafted products, accounting for the unique artisanal nature of our jewelry and our commitment to your satisfaction. By placing an order with us, you agree to the terms of this policy, which is incorporated by reference into our Terms of Service, Shipping Policy, and Privacy Policy.
 
We reserve the right to update or modify this policy at any time, with changes effective immediately upon posting to our website (the “Last Updated” date will be revised accordingly). Your continued use of our services after policy changes constitutes your acceptance of the modified terms. For all return, refund, or exchange inquiries, contact our customer service team at service@donnyebernicellc.com.
 

1. Eligibility for Returns & Refunds

 
To qualify for a return or refund, your item(s) must meet all of the following criteria—we uphold these standards to protect the integrity of our handcrafted work and ensure fair processing for all customers:
 
  • Return requests are submitted within 14 calendar days of the date you receive your order (shipping confirmation/tracking number serves as official proof of delivery).
  • The item is in its original, unused, unaltered condition with no signs of wear, scratches, tarnish, or damage from use. All original packaging (anti-tarnish pouch, jewelry box, tags) must be returned with the item.
  • The item is a ready-to-ship, pre-made product (custom/made-to-order pieces have separate terms in Section 2).
  • You provide a valid proof of purchase (order number, shipping confirmation email, or official receipt).
 
Note: Minor aesthetic variations in handcrafted pieces (e.g., slight color differences, subtle design nuances) are hallmarks of artisanal creation and do not qualify as defects or grounds for return/refund. We ensure all products are free of manufacturing defects at the time of shipment.
 

2. Non-Returnable Items

 
The following items are non-returnable and non-refundable due to their custom, handcrafted nature, hygiene considerations, or limited production—no exceptions will be made:
 
  • Custom, made-to-order, or personalized jewelry pieces (e.g., engraved items, size-customized designs, custom material selections).
  • Hygiene-sensitive jewelry (e.g., earrings with post backs, body jewelry) that has been opened or worn (sealed hygiene-sensitive items must remain unopened to qualify for return).
  • Sale, clearance, or limited-edition handcrafted pieces.
  • Items damaged due to customer misuse, neglect, accident, or failure to follow care instructions (e.g., tarnish from improper storage, breakage from rough wear).
  • Items returned without their original packaging, tags, or anti-tarnish pouches.
  • Items for which the return request is submitted after the 14-day eligibility window.
 

3. How to Initiate a Return

 
All returns require prior authorization—unauthorized returns will not be accepted, processed, or refunded. To start a return for an eligible item, follow these steps:
 
  1. Submit a Return Request: Email our customer service team at service@donnyebernicellc.com with the subject line: Return Request – [Your Order Number]. Include your full name, order number, the specific item(s) to return, reason for return, and clear photos of the item (and original packaging) for verification.
  2. Receive Return Authorization: Our team will review your request within 24-48 business hours (Monday-Friday, excluding U.S. federal holidays). If approved, you will receive a Return Authorization (RA) Number and detailed return instructions, including our official Tacoma return address.
  3. Package the Return Item: Securely repackage the eligible item in its original packaging (anti-tarnish pouch, jewelry box) and outer shipping material to prevent damage during transit. Clearly write the RA Number on the outside of the return package for easy identification.
  4. Ship the Return: Send the package to the provided return address using a trackable, insured shipping method. The customer is solely responsible for all return shipping costs—we do not cover shipping fees for eligible returns, and return shipping costs are non-refundable. We are not liable for lost, stolen, or damaged items in transit to our return address.
 

4. Refund Processing

 
Once we receive and inspect your returned item (allow 3-5 business days for inspection after delivery to our Tacoma address), we will notify you via email of the approval or rejection of your refund request.
 
  • Approved Refunds: Refunds are processed to your original payment method within 5-7 business days of inspection. The refund amount is the purchase price of the item(s) only—original shipping costs, return shipping costs, and any taxes paid are non-refundable.
  • Refund Timing: Your payment provider (credit card company, bank, etc.) may take an additional 2-3 business days to process the refund and credit the funds to your account; this timeline is beyond our control.
  • Rejected Returns: If your return is rejected (e.g., item is worn/damaged, missing original packaging, no valid RA Number), we will notify you via email and offer to ship the item back to you at your sole expense. If you decline this option, we reserve the right to dispose of the item after 30 days of notification, with no further liability to you.
 

5. Exchanges

 
We offer store credit only for all eligible returns—we do not process direct product exchanges (e.g., size swaps, design substitutions) due to the limited, handcrafted nature of our inventory. If your return is approved and you wish to exchange the item for another product:
 
  • We will issue a store credit for the purchase price of the returned item(s) (minus original shipping costs and return shipping costs).
  • Store credit is valid for 12 months from the date of issue and can be used for any ready-to-ship purchase on our website (excludes sale/clearance, custom, and limited-edition items).
  • Store credit cannot be redeemed for cash, is non-transferable, and has no cash value (per Washington state law).
 

6. Damaged, Defective, or Incorrect Items

 
If you receive an item that is damaged in transit, has a manufacturing defect, or is incorrect (wrong item/size/design) (not due to customer error or handcrafted variation), we will resolve the issue at no cost to you—this is the only exception to our non-refundable shipping/fee policy. To report a damaged/defective/incorrect item:
 
  1. Contact Us Promptly: Email our team at service@donnyebernicellc.com within 3 calendar days of delivery with the subject line: Damaged/Defective/Incorrect Item – [Your Order Number].
  2. Provide Evidence: Include clear photos/videos of the item, its original packaging, and the issue (e.g., broken clasp, missing stone, incorrect engraving) for verification, along with your order number and delivery confirmation.
  3. Resolution Options: If your claim is approved, we will offer one of the following solutions (at your option):
    • A full refund to your original payment method (including original shipping costs).
    • A replacement item shipped to you at our expense (for in-stock pieces).
    • A store credit for the full purchase price (including original shipping costs) with extended 18-month validity.
     
 
No claims will be approved for items reported after the 3-day window, and we reserve the right to verify all damage/defects before processing a resolution.
 

7. Order Cancellations

 
You may request to cancel an order only if it has not yet been processed or shipped. To cancel an order:
 
  1. Email our team at service@donnyebernicellc.com immediately with the subject line: Order Cancellation – [Your Order Number].
  2. We will confirm cancellation approval via email if the order is still in processing.
  3. Approved Cancellations: Full refunds (including all shipping costs and taxes) are processed to your original payment method within 5-7 business days.
 
Orders that have been processed, crafted, or shipped cannot be canceled—you must follow the return process outlined in Section 3 for eligible items. Custom/made-to-order orders cannot be canceled once crafting has begun (we will notify you via email when crafting starts).
 

8. Refund Exceptions & Denial

 
We reserve the right to deny any return or refund request if:
 
  • The return request is submitted after the 14-day eligibility window (or 3-day window for damaged/defective items).
  • The item is returned in a worn, damaged, or altered condition (excluding manufacturing defects).
  • The item is a non-returnable product (custom, sale, hygiene-sensitive, etc.).
  • The return is sent without a valid Return Authorization (RA) Number.
  • No valid proof of purchase is provided.
  • The damage/defect is determined to be caused by customer misuse, neglect, or failure to follow care instructions.
  • The item’s original packaging, tags, or anti-tarnish pouch is missing.
 

9. International Return Terms (If Applicable)

 
For international customers with eligible returns:
 
  • You are solely responsible for all international return shipping costs, customs duties, brokerage fees, and import taxes imposed by the U.S. or your home country.
  • All international returns must be shipped to our Tacoma return address and clear U.S. customs—we are not liable for returns seized, delayed, or rejected by customs.
  • We do not refund any customs fees, duties, or taxes paid on the original international shipment (these fees are collected by government authorities, not Donnye Bernice LLC).
 

10. Contact Us

 
For all questions, concerns, or assistance with returns, refunds, exchanges, or Return Authorization requests, our customer service team is here to help:
 
  • Email: service@donnyebernicellc.com (primary contact—fastest response for return requests)
  • Physical Return Address: 6420 s 10th st apt1209 Tacoma WA 98465 (only for approved returns with a valid RA Number)
  • Website: https://donnyebernicellc.com/ (for policy updates and order tracking)
 
We aim to resolve all return and refund inquiries within 24-48 business hours and work to ensure a positive experience for every customer. Thank you for supporting Donnye Bernice LLC—our small business and handcrafted jewelry are made possible by your trust and support.