Contact Us

We’re thrilled you’ve chosen Donnye Bernice LLC for your handcrafted jewelry and artisanal goods, and our team is here to support you with all your order, product, and policy questions—with the same care and attention we put into crafting every piece of our jewelry. Whether you need help with order tracking, custom piece inquiries, return requests, or have questions about our shipping or refund policies, we’re committed to prompt, friendly, and knowledgeable assistance for every customer.
 

Get In Touch

 

Email Support (Primary Contact)

 
For the fastest response to all order updates, shipping questions, custom jewelry inquiries, return requests, policy clarifications, or general questions, reach out to our dedicated customer service team via email:
 
service@donnyebernicellc.com
 
We aim to reply to all email inquiries within 24-48 business hours (Monday through Friday, excluding U.S. federal holidays). For order-specific questions, please include your order number in the subject line to help us assist you more efficiently with your request.
 

Physical Address

 
Our Tacoma studio address for approved returns (a valid Return Authorization (RA) Number is required for all returns—unapproved returns will not be accepted) and general correspondence:
 
6420 S 10th St Apt 1209, Tacoma, WA 98465
 

Official Website

 
For the latest updates on our handcrafted jewelry collection, order tracking, full policy details, and all our official terms & conditions, visit our website:
 
https://donnyebernicellc.com/
 

What We Can Help With

 
  • Order status, tracking, and shipping updates for domestic and international orders
  • Custom/made-to-order jewelry design inquiries and customization details
  • Return, refund, and store credit requests (per our Return & Refund Policy)
  • Product care instructions for handcrafted jewelry to preserve its quality
  • Clarifications on our Shipping, Privacy, and Terms of Service policies
  • Questions about materials, sizing, and minor handcrafted variations in our pieces
  • Assistance with website navigation and online ordering processes
 

Before You Contact Us

 
For quick answers to common questions, please review our website’s official policy pages (Shipping, Return & Refund, Privacy) and product descriptions—many details about our handcrafted pieces, order processing, and return eligibility are already outlined there. For real-time order tracking, use the link provided in your shipping confirmation email.
 
Thank you for supporting our small, handcrafted jewelry business—your trust and appreciation mean everything to us. We look forward to helping you and ensuring your experience with Donnye Bernice LLC is as special as the pieces we create!